🚀 Shipping & returns
Hopefully you can find what you need below.
If not, then please check our Help or Get in touch.
Shipping costs
A NOTE ON CORONAVIRUS: Shipping in compliance with social distancing measures and current U.S. government regulations.
Dispatch & delivery timings
Monday to friday
Orders made Monday to Friday before 2pm each day will be dispatched the same day. Delivery arrival depends on the shipping level you choose (Standard or Next Day).
Weekend deliveries
If you order by 2pm on a Friday and choose next day delivery, you'll receive your order on Saturday.
If you order after 2pm on the Friday, next day delivery will arrive on the Monday.
Orders aren't processed on Saturday or Sunday, and deliveries aren't made on Sundays. Everyone needs their rest, after all!
Any orders placed at the weekend will be processed on Monday.
Refunds & returns
100% money back guarantee
Every package comes with a 100% money back guarantee if you don't like it.
Just submit a photo of your package (within 30 days of purchasing).
You'll receive a full refund except for shipping costs.Please find more information in our terms & conditions.
14 day returns policy
If you change your mind about pet food, please contact info@onlygoodgift.com
You’ll need to return the product unopened and undamaged within 14 days of receiving it.
You'll receive a full refund including original shipping costs, subject to terms and conditions. Postage of the return is not included in the refund.
If you received a faulty product, please contact info@onlygoodgift.com as soon as possible for a refund, a return & replacement (as long as your request meets the requirements laid out in the terms and conditions).